You can pass your HR headaches onto us with an all-in-one package that offers you all the value of in-house resources, without the price tag. Provided by a team of over 140 Employment Law professionals, barristers and solicitors, we help small businesses grow sustainably and save time with outsourced HR support. 

HR documentation, like contracts and policies? We’ll put them together for you and keep them up to date. Need advice? We’re available 24/7 to answer all the questions you have, and we’ll back up our advice with our advice guarantee, so you’re protected in case anything ever goes wrong. You’ll also get access to our smart online HR management hub, Atlas, so you can manage all your people and documentation in one simple place and assign e-learning. You can also choose to add on one-off in-person support with tricky HR issues like disciplinaries, redundancies, TUPE, and more.

We offer a real support service that protects your business through thick and thin. Businesses who work with us are 16x less likely to face an employment tribunal claim (vs. national averages) and 85% of our clients say they have a happier, healthier, more productive workplace from working with us (Citation client feedback survey, 2023). 

You’ll get:

• 24/7 HR advice: Tricky employee issue, or want advice on improving employee engagement? Perhaps have questions about holiday entitlement and pay? Just give us a call, 24/7, 365 days a year. 
• Advice guarantee: If you’ve told us all the relevant facts and followed our advice, our Employment Law consultants will defend you against employment tribunal claims and pay any awards or agreed settlements, up to £1.5 million a year.
• HR documentation creation: From contracts to handbooks and policies, we’ll create them for you, upload them to Atlas so you can distribute them to your people, and keep them updated.
• Commercial advice: If, in any given situation, you decide to go down one of the commercial options discussed with our advice team, we’ll cover the costs of preparing your defence to any tribunal claim that comes from it.
• Access to our online HR management hub: Atlas allows you to track everything HR, in one place. You can log annual leave and sickness, assign and track training, store and distribute documents, and take advantage of thousands of free templates.
  
  We also offer Health and Safety advice to help keep your business compliant in all areas.

We can tell you why over 14,000 UK businesses believe our Employment Law experts benefit their businesses:

• We’ve always got your back: You’ll be ready for anything with us. Our clients are 16x less likely to be taken to tribunal than the national average.
• We build better workplaces: 85% of our clients say they have a happier, healthier, more productive team working with us*.
• We take care of the worry: 92% of Citation clients say working with us gives them more peace of mind*.
• We protect your purse strings: 88% of our clients believe our services are great value for money*. 
• We get you the results you want: We have a 96% success rate at tribunal, so you can trust your business is protected even if the worst happens**. 

*Based on a 2023 survey of over 600 Citation clients

**2022/23, based on available case data for Citation’s HR & Employment Law clients.

You can protect your business from employment tribunals by having effective Employment Law documentation and training in place, following the correct processes and procedures, and staying on top of Employment Law changes. Luckily, we do this for you. All your documentation will be in line with best practice and updated with any business or law changes. And if you need to adjust any training requirements for your employees to help prove compliance with relevant legislation, we’ll let you know and point you towards the right course in Atlas. 

And, of course, if you ever do face any tricky situations – like grievances, disciplinaries, redundancies, and TUPE – we’re here at the end of the phone to guide you through the whole process, and can even come and sort things on-site if you’d like. 

That’s why our clients are 16x less likely to face an employment tribunal claim (vs. national averages). And, if you ever do have to go to tribunal, we’ll represent you and pay any awards (up to an annual limit of £1.5.m). We’re pretty good at it, too, with a 96% success rate at tribunal (2022/23).

We provide Employment Law support in all kinds of industries, for all kinds of businesses, and all kinds of sizes. We specialise in industries like care, construction, manufacturing, nurseries, and cleaning, but we support businesses from almost every industry. Contact us today to discover more.

24/7, 365 days a year. Yes, it’s as simple as that. You never know when there might be an Employment Law issue that you need to resolve quickly. So we’re available all the time, just in case.