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Care Industry
Complete HR, Employment Law and Health & Safety Services for the care industry
When it comes to your care service, think of Citation as a one-stop-shop for your care HR, Employment Law and Health & Safety services.
We have over 20 years of experience in the care industry, so we understand how to support you and the very specific pressures you face, and we do it really well.
While we may be a one-stop-shop, we’re not a ‘one-size-fits-all’ solution for your Health & Safety, HR and Employment Law needs. That’s because of the level of expertise our team boasts in the care industry specifically. Here are a few ways we can help:
- Health & Safety policy advice: While you’re keeping your patients safe, do the same for your employees. At Citation, we’ll help you to create a Health & Safety policy that’s tailored to your business.
- HR documentation support: Need support creating your care HR documents? Our experts can work with you to create all the necessary documents to keep you compliant, with advice on dismissal procedures, garden leave, holiday entitlement and more.
- Redundancy services: The redundancy process can be a legal minefield, but it doesn’t have to be. With us, you’ll get the right guidance to help you conduct a fair process and avoid tribunal claims
When businesses work with Citation:
85% save valuable time
92% have more peace of mind
87% say they get great value for money
85% have a happier, healthier, more productive workplace
*Source: Citation client survey, August 2022.
Dedicated Products
24/7 Advice line
Whether you’re in crisis mode or you just need some reassuring guidance, our consultants are available 24/7, 365 days a year, providing you with expert care home Health & Safety advice and HR support.
Policies & Procedures
Written and researched by our care experts, access care-specific policies and procedures for your care service.
CQC Pro
CQC Pro is an online tool that’s perfect for any care service inspected by the Care Quality Commission. Why not download our free guide to care inspections?
Mock Inspections
Prepare for an official inspection by having a mock inspection to regulatory standards by one of our care experts.
Our Services
As well as our core HR, Employment Law and Health & Safety support service, we’ve used our experience to create a suite of care services. After observing your specific challenges, we worked with our partners and other industry-leading experts to create resources and online tools aimed at solving them.
From digital platforms to help organise inspections and in-depth, care specific policies and procedures, to mock inspections, our range of products is here to take the stress out of compliance.
Health & Safety compliance
From site inspections and incident reports to 24/7 telephone support, our Health & Safety experts are here to keep you totally compliant at all times – and make it easier to get accredited. Browse our full range of Health & Safety services.
HR & Employment Law Compliance
Our HR & Employment Law experts will make sure you have the contracts, policies, procedures, handbooks and more in place to keep business running smoothly – and they’re available 24/7 for any questions. Browse our full range of HR and Employment Law Services.
Risk assessment and method statement support
Gain access to hundreds of best-practice risk assessment templates – from working at height to COSHH – as well as unrivalled method statement support, so you can meet your legal obligations.
On-site HR support
Our experts can come to your site to help manage your HR headaches, from disciplinaries and grievances to redundancy and more.
Atlas certified e-learning
Easily train and upskill your people with our Health & Safety software, featuring online CPD-certified and RoSPA-approved modules – bitesize courses, completed anywhere, from any device, available 24/7.
ISO certification
Win new and bigger business, stand out in your tenders, boost your reputation, streamline your processes and protect your business by becoming internationally certified.
Smas accreditation
Give your business a competitive edge with our SSIP-recognised Health & Safety accreditation, Smas Worksafe.
Dedicated Partners
From ex-regulatory inspectors to former care home managers, our knowledge comes from direct experience. That means our support solutions are crafted to meet the pain points, struggles and responsibilities of care providers.
Our expertise is recognised up and down the country. We’ve partnered with Care England, Scottish Care, Care Forum Wales, Homecare Association, NASHICS and over 35 other regional care associations.
Hang on, there’s more…
Check out our range of free guides, checklists and resources steering you through common Health & Safety and HR issues that manufacturing businesses might face – all created by our in-house experts.
Care FAQs
If late nights spent Googling answers to questions about legislation and inspections are getting to you, Citation has the answer, literally.
- How do I keep on top of Health & Safety in a care setting?
If taking control of Health & Safety is new for you, or your just need a refresher, our Health & Safety checks for care guide is the ideal place to start.
From access and bedrails, drugs and clinical waste to staff welfare and legionella risk, we cover all of the topics you need to consider to start keeping on top of the important stuff.
- How do I recruit and keep hold of great staff in my care service?
Finding and keeping hold of great care providers has never been tougher. With a shortage of skills and historically low unemployment rates, how can you invest in your most values asset – your people – on a budget?
Our guide to recruiting and retaining talent in your care service is packed full of tips for recruiting the right people and how to keep them engaged and happy.
- How do I prepare for an inspection?
Have you got an inspection looming over your care service? Do you want to be able to achieve that all-important ‘Excellent’ rating?
Our Care Business Manager, Mick Feather, has used his experience as a former CQC Inspector to produce the ultimate guide to care inspections, packed full with over 100 tips on how to improve your care service in time for your next inspection. - What are the key HR challenges in the care sector?
There are many care HR challenges that your business could face, including:
- Recruitment and retention: A 2022 Skills For Care report highlighted turnover rates of 29% within the care sector in the UK, higher than the UK average.
- Compliance with laws and regulations
- Employee burnout and wellbeing: A 2022 NHS Workforce Survey found that 34% of participants reported feeling burned out and emotionally exhausted due to their work.
- How can you ensure compliance with HR policies in the care sector?
You can stay compliant in your care business with regular audits, inspections, and up-to-date training. When you partner with Citation, our HR experts will support you through our many HR services.
- Why is training important in the care industry, and how can it be effectively managed?
Training is essential in the care industry, to make sure staff are both competent and confident in their roles, improving the quality of care they provide.
Ready to speak to a care industry expert?
Let us take away the stress – speak to our expert care team.
50,000
Happy Clients Each Year
24/7
Support For Your Business
300,000+
pieces of advice given annually
