Field Support Executive

Field Support Executive – No experience needed.

Location: Wilmslow, hybrid, 2 days in the office, 3 from home.

Hours: Monday – Friday 08:30 – 17:00pm

We are Citation – One of the UKs biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We don’t do micro-management – instead, we empower, support and innovate!

We are on the lookout for a Field Support Executive to join our busy Diary Management Team at our Head Office in Wilmslow. You will be responsible for contacting our current clients and booking in annual visits for our Field Consultants in line with our service offering, along with embracing our core values through being energetic, positive and supportive to your team, and focused on putting the client at the heart of everything you do.

The role:

• Contacting clients to book visits in line with their service agreement
• Maximising Health and Safety Consultants time with confirmed visits
• Reducing our Consultants travel time with effective diary planning
• Ensuring all cancelled visits are followed up and re-booked
• Achieving KPI’s set regarding client visits
• Dealing with and logging all Consultant queries, and where necessary, liaising with internal departments to answer any queries
• Ensuring accurate reporting of visits related issues/queries
• Generating and managing monthly Management Information reports
• Liaising with Health and Safety Consultants, Regional Managers, Finance and Client Relations.

Who are we looking for?

Whatever your background, it is paramount to us that you are passionate about great customer service. We can teach you the rest. We want great people that can engage effectively over the phone and are able to deliver value add to the client.

The successful candidate for this role will have strong organisational skills as they will be managing multiple diaries at once. They will have excellent communication skills, along with a first-class telephone manner.

Good geographical knowledge of the UK is essential, along with being competent using Microsoft Outlook, Excel and Word. As a natural problem solver, this person will have the ability to take ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.

Here’s a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!