Client Retention Expert

Client Retention Expert

Location: Hybrid (Split between home and our Meadowhall Office)

Hours: Full time

Salary: £24,750 plus bonus

Package: Westfield Health cash plan, 23 days holiday plus bank holidays, your birthday off, along with other employee perks

 

Are you looking for a career rather than just a job?

Do you want to join a winning team that always smash their targets and get great customer feedback?

Do you have customer service/client retention experience? Are you a target driven sales professional who thrives on success and smashing targets?

Would you like to join a progressive and rewarding company?

 

Then we want you!

We are Citation – One of the UKs biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.

 

As a result, we are looking to expand our Customer Relationship team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.

 

What we can offer:

• The chance to work for a Best Companies accredited business
• A fun and supportive working environment
• Real opportunities to progress
• A competitive base salary with uncapped commission

 

 

The job:

• Contacting an existing client base to discuss their service, add value and maintain relationships all with a view to reduce attrition
• Focus is on client experience
• Identify client need and find solutions using listening skills and rapport
• ‘Turn round’ clients who no longer wish to continue with the service
• Contact past client base with a view of providing services to them again
• Work with existing clients to support new business growth
• Hit targets based on both revenue and retention rate as a percentage

 

What we are looking for:

We are looking for a confident individual who is quick-thinking, adaptable and resilient.

 

You will be enthusiastic, driven and customer focused. Excellent communications skills, (especially on the phone) the ability to learn quickly and attention to detail are a must.

 

If you have customer service, client retention or sales experience – perfect. If not, we have a coaching programme that will support the right candidates to become successful in this role.

Why Join Us?

At Citation, we don’t just offer a job — we provide a career and a community. Here’s a glimpse of the perks our extraordinary team members enjoy:

• 25 Days Holiday + Bank Holidays: Recharge with plenty of time off to relax and explore.
• Birthday Bliss: Take a day off to celebrate YOU on your special day.
• Post-Wedding Bliss: Newlyweds get an extra week to soak in the happiness.
• Growing Families: Enjoy vouchers and special perks for expectant parents.
• Healthcare Cash Plan: Access private healthcare to keep you feeling your best.
• Pawternity Leave: Welcoming a new furry friend? Take a day off to make it memorable.
• Community Days: Make a difference with a day off to volunteer or support a charity.

Join us at Citation, where you’ll gain unparalleled experience, be celebrated for your achievements, and thrive in a supportive culture!