Service Academy Assistant

Service Academy Assistant

We are Citation – One of the UKs biggest providers of HR, Employment Law, Health and Safety and other compliance services. We are far from your average service provider as our colleagues bring their great personalities to work, not just their skills!

We believe in growing our own talent in house, giving people opportunities to learn and develop on the job whilst being supported by a whole team of competent colleagues.  We recruit on values and seek out people who fit our culture and the way we work- knowing that with what we have in place we can support people to reach their potential.

With over 100 graduates in Health and Safety, Fire Risk Assessment, Employment Law and now new for 2024, Food Safety and ISO Auditing we are excited to be expanding our academies to include cyber security and even plan to take it Global to our international businesses.

To scale a programme of this size we need to have an immersive and efficient Academy with Tech and Digital Learning at the heart.

 

The Role

With that in mind we are looking to recruit a Service Academy Assistant – to support the team as we move our academy into the digital world.   We are looking for a Tech Savy Person – whether these skills come from a previous role, university or are simply self-taught.

The role will involve:

The purpose of this role is to Innovate the academy using latest technologies and software as the digital world expands at pace.  Duties will include;

• Review and creation of learning decks.
• Creation of Sharepoint Learning Hub.
• Use of learning software such as Articulate to create courses.
• Coordination of Training Activities including call listening, training sessions, workshops etc.
• Supporting the management of learning portfolios and evidence logging.
• Coordinating colleague engagement activities.
• Supporting in recruitment and inductions.
• Attending meetings with department heads for progress updates.
• Data collection and management for progress of academy colleagues.
• Support the relationships with learning partners and professional bodies.
• Support the smooth running of learning centres for training courses, including ordering materials, booking courses, certificate management etc.
• Any other support activities as required across the Academy.
• Creation of learning software and programmes using gamification, augmented reality and virtual reality.
• Use of Learning Management Systems to automate progress reports and evidence gathering.
• Creation of on-demand self-led learning modules using a variety of platforms.
• Creation of content for Semi-Live Webinars.

 

The Person

We are a super-fast paced dynamic organisation, and we need a likeminded person to join our team with the following skills and experience:

• Excellent organisation and time management skills and the ability to work independently to meet deadlines through effective project management.
• A highly creative mindset to drive innovation.
• A keen eye for detail and high standards whilst juggling priorities and coordinating activities.
• A true team player with the ability to work across our different academies as well as with our digital experts across the business.
• Tech Savy with applications such as Microsoft PowerPoint, Sharepoint
• Experience of using LMS software and or packages such as Articulate
• Experience of using design applications such as Canva

It would be desirable if you had:

• Knowledge and experience of VR, AR, Immersive learning and gamification.
• Experience of using basic instructional design skills

 

Here’s a taste of the perks we roll out for our extraordinary team members:

25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.

Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.

Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.

Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.

Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.

Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!

Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.