Group Retention Assistant

Group Retention Assistant 

Location: Wilmslow – Hybrid

We are Citation. We are far from your average service provider.  Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine.  We are a nice bunch.  We don’t do office politics or “that’s not my job”.  We listen, support and take ownership.

We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.

Working for Citation you will have access to 25 days holiday, plus your birthday off work, gym membership discount, healthcare, childcare vouchers, the opportunity to purchase extra leave, pension contributions and more.

It’s a great place to work because of the people we employ. Fun and professional, we want likeminded individuals who love to love their job (no ‘mood hoovers’ here thanks!) and want the Company to succeed.

The Role:

An opportunity has arisen for a Group Retention Assistant to join our finance team based in Wilmslow.

Key responsibilities:

• Contact clients who have cancelled their direct debit via telephone, letter & email
• Query/complaints resolution
• Re-instate direct debits
• Secure payment of overdue debt
• Manage Dunnings letter process

The Person:

• Some knowledge and experience of credit control processes & procedures desirable
• Basic knowledge of Liquidation/Insolvency process desirable
• Experience of Microsoft Word, Excel, Outlook
• Professional attitude and persona
• Positive outlook
• Strong work ethic
• Able to prioritise workload
• Negotiation skills
• Ability to communicate with clients and staff at all levels
• Generate and maintains solid working relationships with customers and colleagues

Here’s a taste of the perks we roll out for our extraordinary team members: 

• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. 

• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. 

• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness. 

• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family. 

• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best. 

• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience! 
• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities. 

Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!