Sales Operations Executive

Sales Operations Executive

Location: Hybrid working, split between office (Wilmslow) and home working

Hours of Work: 8:30am – 5pm

The Company

We are Citation. We are one of the top 30 companies in the UK to work for, we have an industry leading client retention rate and thousands of very happy customers.

We’ve been proudly delivering HR and Health and Safety services to SMEs across the UK for over 20 years – working with over 50,000 clients who love us, need us and want to buy more from us. We have more than doubled in since over the last few years and we’ve just entered our 3rd wave of private equity ownership so our ambitious growth plans will not stop anytime soon….

It’s a great place to work because of the people we employ. Fun, professional and supportive – we want likeminded individuals who love to love their job and want the company to succeed.

The Role

Due to our continued growth, an opportunity has arisen for a Sales Operations Executive to join our Contact Centre Operations team. As a business we are all about quality not quantity, so we are looking for individuals who embody the same ethos!

What will I be doing day to day?

• Listening to recorded calls to monitor and review the ‘quality’ of appointments booked by the Contact Centre ensuring the appointments meet the business criteria and standards.
• Sharing calls for training and collaboration
• Administration of inbound lead allocation
• Answering inbound calls
• Managing cancellation of appointments

About You

You are a team player with excellent communication skills. You can pick things up quickly so understanding our sales process won’t be a problem for you. We are a fast-paced company, so you’ll be comfortable working at speed and able to adapt quickly.

Here’s a taste of the perks we roll out for our extraordinary team members:

• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!
• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.

It’s a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job, so if our culture sounds like a good fit for you and you want to be part of our success story then apply now!