BICSc

BICSc is the largest independent, professional and educational body within the cleaning industry, and has more than 25,000 individual and corporate members to its name.

They teamed up with us several years ago for Health & Safety and HR & Employment Law support, and they haven’t looked back since…

When the unexpected strikes

Michelle Iland, Marketing and Communications Executive at BICSc, said: “Citation help us with any out of the ordinary HR situations with their 24/7 advice line and comprehensive suite of templates – it really is a great service.”

Complete peace of mind

When it comes to Health & Safety, lots can go wrong – which is where our industry-leading tools and visits come in.

Michelle spoke: “We get annual visits where the consultant provides us with suggestions on areas for improvement to make sure we’re legally compliant, giving us ultimate peace of mind.”

A life without Citation

Our “knowledgeable, friendly and approachable” consultants are on hand to make our clients’ lives easier, something Michelle’s all too familiar with.

“If we stopped using Citation tomorrow we’d be left in a vulnerable position across all areas of Health & Safety and HR & Employment Law. We’d also incur a cost implication for professional advice and it’d increase our managers’ workload – because as we all know, these matters can be very time-consuming,” she said.

Their seal of approval

“We’d absolutely recommend Citation. They offer effective support to both us and our members, some of which run smaller cleaning operations,” Michelle praised.

“Through Citation, we’ve also achieved both ISO 9001 and ISO 14001 accreditations, and they’ve even supported us at our events which have been a great success, too.

“Whether it’s a HR matter, Health & Safety issue or ISO accreditation, we feel fully supported throughout the entire process.”

Citation in one sentence

“I’d sum up the Citation service as professional, expert advice that’s available 24/7.”