Donnington House Care Home

Donnington House is a Chichester-based care home, and has been providing quality residential and nursing care since 1952.

Taking the hassle out of Health & Safety

Before they partnered with us, Donnington House struggled to keep their risk assessments valid and up-to-date. As soon as they came on board with us though, we made sure that was no longer a problem.

Sam Wadey, Business Manager at Donnington House, said: “Citation have helped us by providing a system that reminds us by email when risk assessments are due for review, and when they need to be updated.”

HR & Employment Law made easy

From disciplinaries to capability to misconduct, we’ve helped Donnington House with all sorts of Employment Law issues. With our 24/7 advice line, they’re never more than a phone call away from our experienced experts.

“Citation have helped us with templates, letters and advice. They always carefully listen to what we require – they’ve even written a bespoke letter for us on one occasion,” Sam added.

Testing times

Here at Citation, we pride ourselves on taking the stress out of testing situations with our friendly, no-fuss approach – something Donnington House can back us on.

Sam spoke: “We employed a nurse who had an item on the DBS check that we discussed and felt wasn’t an impact to the role or the work they would do, or put our residents or employees at risk.

“Everyone deserves a second chance, and the nurse interviewed well and satisfied us that the item on the DBS was in the past. Unfortunately, during the induction period the nurse was found to be intoxicated at work.

“Citation helped us by confirming we could request the nurse take a breathalyser test. The test was positive and Citation helped us to go through all the stages of suspension, meetings with the nurse and finally to dismissal.”

“Citation’s service and support is invaluable”

For Donnington House, life without us simply isn’t possible. Sam said: “Citation helps us be an effective management team, and gives us the confidence to proceed with matters that we wouldn’t be able to on our own.

“Their consultants are kind, thoughtful, enthusiastic, impartial and knowledgeable. Being able to call or email and get help by people we trust – immediately – is incredibly valuable to us.

“I’d definitely recommend Citation to other businesses.”