Drysdales

Drysdales began as a farm-based business, and have since grown into a national processor of locally grown vegetables from their quarters in the Scottish Borders.

Their challenge

Before they took out our HR & Employment Law service, Drysdales’ main challenges came in the form of keeping legally correct, doing the right thing – the right way, and adding structure to their employees – all challenges many businesses encounter daily.

With structured help and advice from our HR & Employment Law experts, Drysdales soon saw significant improvements.

Ian McLachlan, Farming and Facilities Managing Director at Drysdales, said: “We’ve been able to communicate easier and faster, and the quality of communication with employees has been better too.”

Making tricky situations simple

Since Drysdales took Citation on board, we’ve been on hand – 24/7 – to help with whatever issues they might face.

After dismissing an employee for damaging business property, Drysdales found themselves in a position no business ever wants to be in – the possibility of being taken to court.

After seeking legal advice, the employee in question took the dismissal decision to an appeal. We helped Drysdales every step of the way, and by following the procedure our experts gave, what Ian said was upheld and no legal action was taken.

Adding value all the way

As soon as Drysdales signed up with us, we gave them access to experts 24 hours a day, 365 days a year, with our dedicated advice line.

Ian added: “I like that when you phone in it’s a controlled system that’s used, and there’s always someone on the end of the phone to speak to.”

We also gave them unlimited access to our online management platform – Atlas, which helps with anything from training and employee records, to holiday and absence management.

Holiday management made easy

Before they entered the world of Atlas, Drysdales managed its employees’ holiday requests using Excel spreadsheets – but not anymore.

Now employees can view team calendars, make requests and see how many days they’ve got remaining in one, online place.

A closing note from Ian: “We made the move to Citation and can’t believe how good they’ve been compared to many years of different service providers.”